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FAQ- Frequently asked questions.

What is the condition of the swatch watches listed on your website?

All the swatch watches listed on Swatch and Beyond Dot com are in New unworn conditions.

Where do you get these swatches?

Swatch and Beyond utilize different channels for acquing vintage swatch watches, we do buy from distributors, and Major collectors.

Payment (PayPal)

Question : Why use PayPal when I have credit cards? Can I use a credit card with PayPal?

Answer : Yes, you can use Visa, MasterCard, Discover, and American Express with PayPal. Plus, when you pay with PayPal, you do not expose your credit card number to the merchant.

Question :Is PayPal free?

Answer : It's free to sign up for a PayPal account or to send money to sellers, friends and family. You can also transfer funds from your bank accounts to your PayPal account at no charge.

Returns:

Your satisfaction is very important to us. If a product does not meet your expectations, you may return it for an exchange or refund (Your choice) within 15 days of receiving your order.THE WATCH CAN BE RETURNED ONLY IF IT HAS NEVER BEEN WORN.

If for any reason you are not satisfied with your purchase within 15 days of delivery,

You can mail it back to the address on the box, or you can call 516-974-8255 Mon-Sun 7:00 pm 11:00 pm EST for assistance as long as the product has not been used, and is in it is in original "New" condition.

You can also send an email of you need further help. All returns are for exchange or credit via the original method of payment. Most refund will be processed within 2 business days (Mon-Fri excluding holidays) upon receipt. Refund are the original purchase price less original shipping. If your return is the result of our fault you will receive a full refund, and we will compensate for return shipping.

Customers are responsible for all shipping charges, international duties / taxes / brokerage fees to and from Swatch and Beyond.

If an item is not as described a full refund will be issued including shipping charges.Swatch and Beyond will gladly pay for return shipping via USPS First class mail it is recommended to add delivery confirmation when returning an item.If an item is over $200 it is recommended to add insurance.

Swatch and Beyond will to reply on all your questions within 72 hours if you did not receive a reply please check you spam box or your email filter setting,it prevent my message from reaching your mail box.

information Collection and Use

SwatchandBeyond.com ("Us" or "We") is the sole owner of information collected on this site to purchase most products and services from SwatchandBeyond.com (refer to the next paragraph for the limited exceptions to this).

We will not sell, share, or rent this information to any third parties, except as outlined in this policy.

We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations, order status updates, and to provide you with information on products and services that are available from us or parties associated with us. We may also use such information to better understand the shopping experiences of you individually or in conjunction with a group of our customers. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a user name and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter, surveys, or special promotions, your contact information will be used for the delivery of these items. However, if you elect not to receive newsletters, surveys, or special promotions, we may still periodically send other transactional communications to you that contain customer relationship information. This includes, for example, informational emails regarding changes in our policies, changes in our methods of conducting business, or requesting that you review the information we have on file for you or the options that you have previously selected regarding your transactions with us.

For certain services, SwatchandBeyond.com has agreements with select third party business partners in order to provide our customers with additional services that we otherwise do not offer. Such services include wireless communication services. In these cases, we collect certain information from you to send to the third party service provider in order to activate or upgrade your account with the service provider. We do not provide any of your information to the third party service provider unless you first consent. Any information that we provide to the third party service provider with your consent is owned by that service provider, and it may use your information for service approval, activation, upgrade and for other purposes that it requires. You should consult the privacy policies of the respective third party service providers, since this SwatchandBeyond.com Privacy Policy does not cover the use of your information in these limited circumstances.

Registration

In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important SwatchandBeyond.com services such as automated order status updates via e-mail.

Order Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.

Cookies

We customize certain Web page content based upon your browser type and other information provided by our cookie. If you choose to reject the cookie, you can still browse our store but will be unable to use the shopping cart to buy merchandise. The SwatchandBeyond.com shopping cart cannot function without cookies enabled so that the necessary information to process your order is retained. If you disable cookies, SwatchandBeyond.com will be unable to accept your online order. We will not share any personally identifiable information provided by this cookie with any third party. We will, however, link data stored in cookies to the personally identifiable information you submitted while on our site. This allows us to personalize your shopping experience and discern user preferences to evoke subconscious feelings of familiarity and assurance. Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies.

This privacy statement covers the use of cookies by Swatchandbeyond.com only and does not cover the use of cookies by any advertisers. Log Files We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.

Sharing

We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes. Among such third parties are the three referenced immediately below.

FedEx Corporation

942 South Shady Grove Road Memphis, TN 38120 1-800-GO-FEDEX www.fedex.com

UPS Corporate Headquarters

55 Glenlake Parkway, NE Atlanta , GA 30328 United States www.ups.com

US Postal Service Headquarters

475 L'Enfant Plaza, SW Washington DC 1-800-ASK-USPS www.usps.com

Also, as set forth above in the "Information Collection and Use" section, for certain services SwatchandBeyond.com has agreements with select third party business partners in order to provide our customers with additional services that we otherwise do not offer. SwatchandBeyond.com Privacy Policy, will apply to their handling of the information shared in these circumstances.

As our business continues to evolve, we may acquire or sell business units or subsidiaries. Customer information is one of the business assets that would be transferred in these types of transactions. In such a situation, your personally identifiable information would only be used in a manner consistent with our pre-existing Privacy Notice.

We reserve the right to disclose your personally identifiable information i) as required by law, ii) when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site, iii) when we believe that your actions violate applicable laws, iv) when we believe that your actions violate SwatchandBeyond.com terms and conditions that you agree to by using, accessing or purchasing from or through www.swatchandbeyond.com (or its affiliated websites), v) when we believe that your actions violate any usage guidelines for specific products or services, vi) when we believe that your actions violate or threaten the rights, property, or safety of our company, our users, or others, or (vii) when you consent to allow your personally identifiable information to be shared or disclosed.

Be aware that when you volunteer information or create a public profile in the course of your participation in our community features such as forums, user opinions and reviews, chat rooms, photo sharing or other forms of public communication and interaction, you are also agreeing to allow certain aspects of your personally identifiable information to be made public. This includes your screen name, any address or personal information or images that you add to your signature or otherwise post to the public, and any content of any such post.

Finally, if you have elected to allow us to share your personally identifiable information at the time that you registered with us or provided us the information, or through a subsequent affirmative election through our website, we may later disclose such information to others in compliance with your election and this privacy statement. Third Party Service Providers Disclosure We use PayPal to facilitate our order and payment processing. When you place an order, you may be automatically transferred to PayPal's web site. Please be aware that their privacy policy governs the use and collection of your personally identifiable information and is shared with us to fulfill the order.

Testimonials

The testimonials section of the SwatchandBeyond.com website is for the purpose of sharing positive experiences that you had with SwatchandBeyond.com, with certain products, with certain services, or with certain companies associated with SwatchandBeyond.com The testimonials section is moderated to ensure accurate and positive testimonials.

Published testimonials are genuine, statements that may be a violation of law, or statements that may infringe on the rights of SwatchandBeyond.com or third parties may be removed.

SwatchandBeyond.com reserves the right to post or remove any testimonial at its discretion.

By posting your comment(s) or testimonial(s) ("Testimonial") on our website, you give us permission to reprint or use the Testimonial in connection with our businesses (including but not limited to the marketing and selling of various products and services, as well as the marketing of SwatchandBeyond.com). You also are agreeing to the following: (1) The reprint or use of the Testimonial will be at our discretion and without compensation to you; (2) We may use the Testimonial with or without any pseudo (pen) name credit; (3) Our right to use the Testimonial is perpetual and may be assigned by us; (4) We may use the Testimonial locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; (5) You and not someone else composed and posted the Testimonial; (6) SwatchandBeyond.com may allow any of its parents, subsidiaries or affiliates to use the Testimonial in the same manner as set forth herein but in relation to their businesses and websites; and (7) We may edit or alter such Testimonial to remove personal information, statements that may be a violation of law, or statements that may infringe on the rights of SwatchandBeyond.com or third parties. Other than your pseudo (pen) name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Testimonial. Email This Page

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. SwatchandBeyond.com does not store this information and only uses this information for the sole purpose of sending this one-time email.

Children

SwatchandBeyond.com does not sell products for purchase by children. Youth-oriented products are sold for purchase by adults only. If you are under the age of 18, you may only use SwatchandBeyond.com in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information via the Internet from children under the age of 13. SwatchandBeyond.com is committed to protecting the welfare and privacy of children.

Links

This website contains links to other sites. Please be aware that SwatchandBeyond.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

Security

SwatchandBeyond.com takes precautions to protect its customers' information. When you submit personal information via the website, we follow policies and procedures designed to protect your information both online and offline. All SwatchandBeyond.com servers, including web servers and database servers are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple firewalls. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas.

Special Offers

Our special offers are sent only to customers who grant SwatchandBeyond.com permission to send them such information.

To honor the privacy of our users, we offer the option to not receive these types of communications. At the time of your order, you may opt to not receive special offers by clicking the appropriate field. Furthermore, all special offers are sent via e-mail and include an opt-out link if you no longer wish to receive special offers. Please reference the Choice/Opt-out section below for further details on how to be removed from our mailing list should you choose to be removed.

Correction/Updating/Reviewing Personal Information Customers may change or review their stored account information such as street address or e-mail address through our website by visiting our Help section. You must have your username and password in order to access your account. In the event you forget both your username and password, please contact our customer service department for assistance.

Choice/Opt-out

For customers who wish to opt-out and stop receiving SwatchandBeyond.com special offers, promotional materials, and newsletters, SwatchandBeyond.com provides several ways to do so. Users who no longer wish to receive our special offers, newsletters or promotional materials may opt-out of receiving these communications by un-checking the "permission to send" field when processing their orders. They may also send e-mails to webmaster@ SwatchandBeyond.com.com with a request to be removed. Finally, they may use the link provided in all SwatchandBeyond.com communications to automatically unsubscribe.

Notification of Changes

If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

If you have opted out of receiving communications from, SwatchandBeyond.com you will still be able to view news of policy changes at www.SwatchandBeyond.com Otherwise, you may e-mail us at webmaster@swatchandBeyond.com or call us at (516)974-8255 to ask our customer service department about changes and updates.

Last Update

The Privacy Policy contained herein became officially effective 03-12-07

Copyrights - Terms of Use

All material on this site, including, but not limited to images, illustrations, audio clips and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by Swatch and Beyond and its related companies or by other parties that have licensed their material to Swatch and Beyond Use of the materials for any purpose other than personal, non-commercial use, without the express consent of Swatch and Beyond is a violation of Swatch and Beyond copyrights trademarks and other proprietary rights and is prohibited. 

You may use materials and pictures as long you give CREDIT TO SWATCH AND BEYOND on your Article, blog, listing or TV.


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